> ## Documentation Index
> Fetch the complete documentation index at: https://liv-creators.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Stream stops and shows Internal Error

> Internal error, failed to reach our backend or no internet connection...and the stream stops

> [!TIP]
>
> **Gorilla Tag patch on Jan 9, 2026 would have resolved this issue. If you are still encountering this, please reach out to us.**

**Issue**: You're streaming and it stops by itself, showing the blue screen error. "Internal error, Failed to reach our backend or no internet connection."

![Liv Camera Internalerror](https://mintcdn.com/liv-creators/vjWKGjIQpmvhpTWq/images/livcamera/liv_camera_internalerror.png?fit=max\&auto=format\&n=vjWKGjIQpmvhpTWq\&q=85\&s=c5dc50548f094b07f34092caf88663c1)

**Potential Causes**: 

* You're not connected or lost connection to the internet
* You have weak or unstable internet connection. In order to stream, the LIV Camera must have a strong, consistent connection.
* The LIV servers are down

**Known workarounds**:

* Reconnect to the internet
* Improve your internet connection to your headset. For example, move closer to your WiFi router, have less devices connected to the router
* Check [https://liv.tv/discord](https://liv.tv/discord) to see if there's a known LIV outage

**Long term solution**: 

* Gorilla Tag patch on Jan 9, 2026 resolved this issue.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.